Warranty

Rest Easy With Zonkd

Zonkd 10-YEAR LIMITED MATTRESS WARRANTY

 A mattress is an investment, and we want you to rest easy knowing you made a good one.

Your new Zonkd Mattress is covered by a 10-year limited warranty (the “Mattress Warranty”).   

Who and What is Covered by this Warranty:

This Limited Mattress Warranty extends to the original purchaser of the Mattress. The warranty is valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Zonkd or a Zonkd authorized retailer. Please retain a copy of your receipt as proof of purchase.  The Mattress warranty lasts for ten (10) years from the date of purchase.  All Zonkd limited warranties are not transferable.

This Limited Mattress Warranty extends to Zonkd branded Mattresses (“Zonkd”) purchased directly from Zonkd. Mattresses are designed to work on a firm, solid-surface, or on a bed base that includes center support and that is structurally capable of supporting the weight of the Mattress and user(s). Mattresses are designed to work with platform bases that have no more that 3" (3 inches) space between supports or slats. This Mattress Warranty does not cover defects if the Mattress is used in a manner other than it’s intended purpose. 

 This Limited Mattress Warranty applies to the following Defects:

  • Deterioration causing the Mattress to have a visible indentation greater than one (1) inch from surrounding areas that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
  • Any manufacturing defect in the zipper assembly of the Mattress Cover.

What is not Covered by this Warranty:

This Limited Mattress Warranty does not cover the following:

  • A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, smoke damage, any damage caused by an animal/pet, stains, and damage caused by improper use, transportation, or storage. The cover of the Mattress is not waterproof, water resistant, or washable. The Mattress cover should not be removed. The Mattress should always be used with a waterproof mattress protector to protect against physical abuse or damage not covered by the warranty.
  • Replacement of any non-defective pieces in the Zonkd sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component).
  • Any Zonkd Mattress sold by un-authorized resellers.
  • Zonkd Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, "factory seconds", or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

How to Make a Claim:

In the event of a defect and to get the benefit of this Limited Mattress Warranty, you must 1) send a written description of the problem that you believe constitutes as defective, and 2) proof of your original dated sales receipt or order number to the e-mail address listed below. Zonkd has a right to request that you return your Mattress or Mattress cover, give a more detailed description or send pictures prior to accepting a claim under this warranty. Should shipping costs be required to return your Mattress, you will not be responsible for those costs.  If you wish to replace your Mattress with a more expensive Mattress (an “upgrade Mattress”), you will be required to pay the difference between the original purchase price of the Mattress and that of the upgrade Mattress, plus the cost of any related additional system pieces necessary for the upgraded Mattress.

 What Zonkd Will Do:

 Zonkd will repair or replace (as applicable) and ship your Mattress cover or Mattress back to you. You will be responsible for any shipping costs associated with shipping replaced or repaired products. Replaced or repaired products are subject to the same Limited Mattress Warranty as the original Mattress. The warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.

Disclaimer, Limitation on Liability:

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL ZONKD OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ZONKD HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ZONKD'S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. 

Governing Law

This Limited Mattress Warranty will be governed by the laws of the State of North Carolina. 

Warrantor

Zonkd

310 S. Harrington Street

Raleigh, NC 27603

support@zonkd.com

 

Zonkd 3-YEAR LIMITED PILLOW WARRANTY

A pillow is an investment, and we want you to rest easy knowing you made a good one.

Your new Zonkd Pillow is covered by a 3-year limited warranty (the “Pillow Warranty”).  

Who and What is Covered by this Warranty:

This Limited Pillow Warranty extends to the original purchaser of the Pillow. The warranty is valid only for the period of time the Pillow is owned by the original purchaser of the Pillow. The “original purchaser,” for the purposes of this Pillow Warranty, is the first purchaser of the Pillow from Zonkd or a Zonkd authorized retailer. Please retain a copy of your receipt as proof of purchase. The Pillow Warranty last for three (3) years from the date of purchase.  All Zonkd limited warranties are not transferable.

This Limited Pillow Warranty extends to Zonkd branded Pillows (“Zonkd”) purchased directly from Zonkd.  This Pillow Warranty does not cover defects if the Pillow is used in a manner other than it’s intended purpose.  

This Limited Pillow Warranty applies to the following Defects:

  • Any physical flaw in the foam material that causes it to crack or split under conditions of normal use and proper handling.
  • Any manufacturing defect in the zipper assembly of the Pillow Cover.

What is not Covered by this Warranty:

This Limited Pillow Warranty does not cover the following:

  • A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, smoke damage, any damage caused by an animal/pet, stains, and damage caused by improper use, transportation, or storage.
  • Minor imperfections and slight cosmetic flaws.

How to Make a Claim:

In the event of a defect and to get the benefit of this Limited Pillow Warranty, you must 1) send a written description of the problem that you believe constitutes as defect, and 2) proof of your original dated sales receipt or order number to the e-mail address listed below.  Zonkd has a right to request that you return your Pillow or Pillow cover, give a more detailed description, and/or to send pictures prior to accepting a claim under this warranty. Should shipping costs be required to return your pillow, you will not be responsible for those costs.   

What Zonkd Will Do:

Zonkd will repair or replace (as applicable) and ship your Pillow cover or Pillow back to you. You will be responsible for any shipping costs associated with shipping replaced or repaired products. Replaced or repaired products are subject to the same Limited Pillow Warranty as the original Pillow. The warranty term of the replaced or repaired Pillow begins from the date of purchase of the original Pillow.

Disclaimer, Limitation on Liability: 

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED PILLOW WARRANTY, IN NO EVENT WILL ZONKD OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ZONKD HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ZONKDS’ TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Governing Law

This Limited Pillow Warranty will be governed by the laws of the State of North Carolina.

Warrantor

Zonkd

310 S. Harrington St.

Raleigh, NC 27603

support@zonkd.com